If for any reason you are not satisfied with your purchase simply notify us WITHIN 15 DAYS from date of receipt of purchase to receive a full refund, minus a handling and transactions fee of 20%. After 15 days, there are no returns for refund accepted. You must handle all refund requests by contacting us by regular mail to Digital Spectrum, Inc. Attn: Ecommerce Refund 17811 Mitchell North Irvine, CA 92614 United States In your letter you must include 1. DSI order number, order details and amount 2. Reasons for asking for the refund 3. A signed letter by the credit card owner which recognizes the purchase but is deciding to use DSI refund policy 4. A copy of the front and the back of the credit card used for the payment or contact us by Phone (949)252-1111 ext. 238 The same request should be informed at sales@dsicentral.com Usually refund process takes 15 days. Processing hours: Monday-Friday 8am-5pm PST. All orders submitted on a weekend or holiday will be processed the following business day. Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site. Limitation of Liability IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT